At Simplego, we understand that plans may change, and sometimes you may need to cancel a booking. Please review our cancellation and refund policy below:

Users can cancel their booking up to 3 minutes before the scheduled pickup time without incurring any cancellation charges.

Cancellations made within 1 hour of the scheduled pickup time may be subject to a cancellation fee. The specific fee will be displayed at the time of cancellation and is determined based on the proximity to the scheduled pickup time.

If the user is not present at the designated pickup location within [X] minutes of the driver's arrival, it will be considered a no-show, and the applicable cancellation charges may apply.

Refund Policy:

Refunds will be processed for cancellations made within the allowable cancellation window.

Refunds will be processed within [7] business days from the date of cancellation. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Refunds will be issued using the same payment method used for the original booking.

In cases where the cancellation is due to unforeseen circumstances or technical issues from Simplego's end, we may, at our discretion, provide a full or partial refund.

If you have any questions or concerns about our cancellation and refund policy, please contact our customer support team at contact@simplego.in or call our helpline at [04652 796 604].

Simplego reserves the right to update or modify this cancellation and refund policy at any time. Users will be notified of any changes on our website.

By using Simplego's services, you agree to abide by the terms and conditions outlined in this Cancellation & Refund Policy.

Thank you for choosing Simplego!