Privacy Policy
Introduction
When you use Simplego, you entrust us with your data. We are committed to maintaining that trust, and it starts with helping you understand our privacy practices.
This policy outlines the information we collect, how it is used and shared, and your choices regarding this information.
Data Collection & Use
This Policy applies to users of Simplego services worldwide, including users of Simplego's applications, websites, features, or other services.
This Policy describes how Simplego and its partners collect and use personal information to provide our services.
This Policy specifically applies to:
Drivers: Users who provide transport independently or through partner transport companies to deliver food.
Riders: Users who request rides for travel.
This policy also applies to those who provide information to Simplego regarding an application to use our services or whose information Simplego otherwise receives regarding its services.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means we only engage in the practices described in this policy in a specific country or region if allowed under the laws of those places. Please contact us if you have questions about our practices in your country or region.
Data Controller
The Information We Collect
Simplego Collects:
Data that you provide to Simplego, such as when you create your Simplego account.
Data created when you use our services, such as location, usage, and device information.
Information from other sources, such as Simplego partners and third parties that use Simplego APIs.
The following information is collected by or for Simplego:
Information You Provide
This May Include:
User profile: We collect information when you create or update your Simplego account, including your name, email address, phone number, login name and password, address, payment or banking information, government identification numbers, date of birth, photo, and signature. This also includes driver vehicle or insurance information.
Background check information: We may collect background check information if you sign up to use Simplego's services as a driver or delivery partner. This may include information such as your driving history or criminal record (where allowed by law), collected by a vendor on Simplego's behalf.
User content: We may collect information that you submit when you contact Simplego customer support, provide ratings or compliments to other users, or otherwise contact Simplego.
Information Created When You Use Our Services
This may include:
Location Information: Depending on the Simplego services you use and your application settings or device permissions, we may collect your precise or approximate location information through data such as GPS, IP address, and Wi-Fi. If you are a driver, Simplego collects location information when the Simplego application is running in the foreground or background of your device.
Transaction Information: We collect transaction information related to your use of our services, including the type of services you requested or provided, order details, delivery information, date and time of service, amount charged, distance traveled, and payment policy. If someone uses your promotion code, we may link your name with that person.
Usage Information: We collect information about how you interact with our services, including access dates and times, application features or pages viewed, application crashes, and other system activity. We may collect this information through cookies, pixel tags, and similar technologies.
Communications Data: We enable users to communicate with each other and Simplego via the Simplego applications, websites, and other services. This includes calls between drivers and riders. Simplego may collect information regarding these calls, including the date and time of the call/text and the content of the communications.
Information from Other Sources
This May Include:
User feedback, such as ratings or compliments.
User providing your information regarding referral programs.
User requesting services for you or on your behalf.
User or others providing information in connection with claims or disputes.
Simplego partners through which you make or access your Simplego account, such as payment providers, social media services, on-demand music services, or apps or websites that use Simplego's APIs or whose APIs Simplego uses (such as when you order a trip on Google Maps).
Insurance providers (if you are a driver or delivery partner).
Financial services providers (if you are a driver or delivery partner).
Partner transport companies (if you are a driver who uses our services through an account associated with such a company).
The owner of a Simplego for Business or Simplego Family profile that you use.
Publicly available sources.
Marketing service providers.
Simplego may combine the information collected from these sources with other information in its possession.
How We Use Your Data
Simplego collects and uses information to enable reliable and convenient transportation, delivery, and other products and services. We also use the information we collect:
To enhance the safety and security of our users and services.
For customer support.
For research and development.
To enable communications to or between users.
To provide promotions or contests.
In connection with legal processes.
Simplego does not sell or share your personal information with third parties for third-party direct marketing purposes.
Simplego uses the information it collects for purposes including:
Providing Services & Features
Simplego uses the information we collect to provide, personalize, maintain, and improve our products and services. This includes using the information to:
Create and update your account.
Verify your identity.
Process or facilitate payments for services.
Offer, obtain, provide, or facilitate insurance or financing policies in connection with our services.
Track the progress of your trip or delivery.
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Simplego, split charges, or share your ETA.
Enable features to personalize your Simplego account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
Enable accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hearing-impaired drivers to alert their riders of their disabilities, allow only text messages from riders, and receive flashing trip request notifications instead of sound notifications.
Perform internal operations necessary to provide our services, including analyzing software bugs and operational issues, conducting data analysis, testing and research, and monitoring and analyzing usage and activity trends.
Cookies and Third-Party Technologies
Simplego and its partners use cookies and other identification technologies on our applications, websites, emails, and online ads for purposes described in this policy.
Cookies are small text files stored on your browser or device by websites, applications, online media, and advertisements. Simplego uses cookies and similar technologies for purposes such as:
Authenticating users.
Remembering user preferences and settings.
Determining the popularity of content.
Delivering and measuring the effectiveness of advertising campaigns.
Analyzing site traffic and trends and overall understanding the online behavior and interests of people who interact with our services.
We may also allow others to provide audience measurement and analysis services for us, serve ads on our behalf over the Internet, and track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices related to such technologies.
Choice and Transparency
Simplego provides the means for you to view and control the information that Simplego collects, including through:
In-app privacy settings.
Device permissions.
In-app ratings pages.
Marketing opt-outs.
You can also ask Simplego to provide you with clarification, copies, or correction of your data.
Privacy Settings
The Privacy Settings menu in the Simplego Rider application allows users to set or update their location and contacts sharing preferences, as well as their preferences for receiving mobile notifications from Simplego. Information on these settings, how to set or change these settings, and the impact of turning off these settings are described below.
Location Information
Simplego uses riders' device location services to make it easier to get a safe, reliable ride whenever you need one. Location data enhances our services, including pickups, navigation, and customer support.
You can enable/disable or change Simplego's collection of rider location information anytime through the Privacy Settings menu in the Simplego application or via the settings on your mobile device. If you disable the device location services on your device, your use of the Simplego application will be affected. For example, you will need to enter your pickup or drop-off locations manually. Additionally, location information will be collected from the driver during your trip and linked to your account, even if you have not allowed Simplego to collect your location information.
Notifications: Account & Trip Updates
Simplego provides users with order status notifications and updates related to your account. These notifications are a necessary part of using the Simplego application and cannot be disabled. However, you can choose the method by which you receive these notifications through the Privacy Settings menu in the Simplego application.
Notifications: Discounts & News
You can enable Simplego to send you push notifications about discounts and news from Simplego. You can enable/disable these notifications anytime through the Privacy Settings menu in the Simplego application.
Device Permissions
Most mobile platforms (iOS, Android, etc.) have defined specific types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Simplego app needs permission to access specific types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Simplego app seeks before you first use the app, and your use of the app constitutes your consent.
Updates To This Policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Simplego applications or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make previous versions of our privacy policies available for review.
Privacy Policy
Introduction When you use Simplego, you entrust us with your data. We are committed to maintaining that trust, and it starts with helping you understand our privacy practices. This policy outlines the information we collect, how it is used and shared, and your choices regarding this information. Data Collection & Use This Policy applies to users of Simplego services worldwide, including users of Simplego's applications, websites, features, or other services. This Policy describes how Simplego and its partners collect and use personal information to provide our services. This Policy specifically applies to: Drivers: Users who provide transport independently or through partner transport companies to deliver food.Riders: Users who request rides for travel.
This policy also applies to those who provide information to Simplego regarding an application to use our services or whose information Simplego otherwise receives regarding its services. The practices described in this policy are subject to applicable laws in the places in which we operate. This means we only engage in the practices described in this policy in a specific country or region if allowed under the laws of those places. Please contact us if you have questions about our practices in your country or region. Data Controller The Information We Collect Simplego Collects: Data that you provide to Simplego, such as when you create your Simplego account.
Data created when you use our services, such as location, usage, and device information.
Information from other sources, such as Simplego partners and third parties that use Simplego APIs.
The following information is collected by or for Simplego: Information You Provide This May Include: User profile: We collect information when you create or update your Simplego account, including your name, email address, phone number, login name and password, address, payment or banking information, government identification numbers, date of birth, photo, and signature. This also includes driver vehicle or insurance information.
Background check information: We may collect background check information if you sign up to use Simplego's services as a driver or delivery partner. This may include information such as your driving history or criminal record (where allowed by law), collected by a vendor on Simplego's behalf.
User content: We may collect information that you submit when you contact Simplego customer support, provide ratings or compliments to other users, or otherwise contact Simplego.
Information Created When You Use Our Services This may include: Location Information: Depending on the Simplego services you use and your application settings or device permissions, we may collect your precise or approximate location information through data such as GPS, IP address, and Wi-Fi. If you are a driver, Simplego collects location information when the Simplego application is running in the foreground or background of your device.
Transaction Information: We collect transaction information related to your use of our services, including the type of services you requested or provided, order details, delivery information, date and time of service, amount charged, distance traveled, and payment policy. If someone uses your promotion code, we may link your name with that person.
Usage Information: We collect information about how you interact with our services, including access dates and times, application features or pages viewed, application crashes, and other system activity. We may collect this information through cookies, pixel tags, and similar technologies.
Communications Data: We enable users to communicate with each other and Simplego via the Simplego applications, websites, and other services. This includes calls between drivers and riders. Simplego may collect information regarding these calls, including the date and time of the call/text and the content of the communications.
Information from Other Sources This May Include: User feedback, such as ratings or compliments.
User providing your information regarding referral programs.
User requesting services for you or on your behalf.
User or others providing information in connection with claims or disputes.
Simplego partners through which you make or access your Simplego account, such as payment providers, social media services, on-demand music services, or apps or websites that use Simplego's APIs or whose APIs Simplego uses (such as when you order a trip on Google Maps).
Insurance providers (if you are a driver or delivery partner).
Financial services providers (if you are a driver or delivery partner).
Partner transport companies (if you are a driver who uses our services through an account associated with such a company).
The owner of a Simplego for Business or Simplego Family profile that you use.
Publicly available sources.
Marketing service providers.
Simplego may combine the information collected from these sources with other information in its possession. How We Use Your Data Simplego collects and uses information to enable reliable and convenient transportation, delivery, and other products and services. We also use the information we collect: To enhance the safety and security of our users and services.
For customer support.
For research and development.
To enable communications to or between users.
To provide promotions or contests.
In connection with legal processes.
Simplego does not sell or share your personal information with third parties for third-party direct marketing purposes. Simplego uses the information it collects for purposes including: Providing Services & Features Simplego uses the information we collect to provide, personalize, maintain, and improve our products and services. This includes using the information to: Create and update your account.
Verify your identity.
Process or facilitate payments for services.
Offer, obtain, provide, or facilitate insurance or financing policies in connection with our services.
Track the progress of your trip or delivery.
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Simplego, split charges, or share your ETA.
Enable features to personalize your Simplego account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
Enable accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hearing-impaired drivers to alert their riders of their disabilities, allow only text messages from riders, and receive flashing trip request notifications instead of sound notifications.
Perform internal operations necessary to provide our services, including analyzing software bugs and operational issues, conducting data analysis, testing and research, and monitoring and analyzing usage and activity trends.
Cookies and Third-Party Technologies Simplego and its partners use cookies and other identification technologies on our applications, websites, emails, and online ads for purposes described in this policy. Cookies are small text files stored on your browser or device by websites, applications, online media, and advertisements. Simplego uses cookies and similar technologies for purposes such as: Authenticating users.
Remembering user preferences and settings.
Determining the popularity of content.
Delivering and measuring the effectiveness of advertising campaigns.
Analyzing site traffic and trends and overall understanding the online behavior and interests of people who interact with our services.
We may also allow others to provide audience measurement and analysis services for us, serve ads on our behalf over the Internet, and track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices related to such technologies. Choice and Transparency Simplego provides the means for you to view and control the information that Simplego collects, including through: In-app privacy settings.
Device permissions.
In-app ratings pages.
Marketing opt-outs.
You can also ask Simplego to provide you with clarification, copies, or correction of your data. Privacy Settings The Privacy Settings menu in the Simplego Rider application allows users to set or update their location and contacts sharing preferences, as well as their preferences for receiving mobile notifications from Simplego. Information on these settings, how to set or change these settings, and the impact of turning off these settings are described below. Location Information Simplego uses riders' device location services to make it easier to get a safe, reliable ride whenever you need one. Location data enhances our services, including pickups, navigation, and customer support. You can enable/disable or change Simplego's collection of rider location information anytime through the Privacy Settings menu in the Simplego application or via the settings on your mobile device. If you disable the device location services on your device, your use of the Simplego application will be affected. For example, you will need to enter your pickup or drop-off locations manually. Additionally, location information will be collected from the driver during your trip and linked to your account, even if you have not allowed Simplego to collect your location information. Notifications: Account & Trip Updates Simplego provides users with order status notifications and updates related to your account. These notifications are a necessary part of using the Simplego application and cannot be disabled. However, you can choose the method by which you receive these notifications through the Privacy Settings menu in the Simplego application. Notifications: Discounts & News You can enable Simplego to send you push notifications about discounts and news from Simplego. You can enable/disable these notifications anytime through the Privacy Settings menu in the Simplego application. Device Permissions Most mobile platforms (iOS, Android, etc.) have defined specific types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Simplego app needs permission to access specific types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Simplego app seeks before you first use the app, and your use of the app constitutes your consent. Updates To This Policy We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Simplego applications or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make previous versions of our privacy policies available for review.